Privacy Policy

Last Updated: August 13, 2026

Tosavela (“Tosavela,” “we,” “us,” or “our”) respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we may collect, use, disclose, and protect information when you visit our website, place an order, subscribe to marketing communications, or contact our customer service team.

1. Information We Collect

We may collect information you voluntarily provide to us, including:

  • Name
  • Email address
  • Telephone number
  • Billing address
  • Shipping address
  • Order information
  • Customer service communications
  • Account information, where applicable

2. Payment Information

Payments may be processed through third-party payment service providers.

Tosavela generally does not directly store complete credit or debit card numbers when transactions are processed by third-party payment providers.

3. Automatically Collected Information

When you visit our website, certain information may automatically be collected, including:

  • IP address
  • Device type
  • Browser type
  • Operating system
  • Pages viewed
  • Referring website
  • Website interactions
  • Cookie information
  • Approximate location derived from technical information

4. How We Use Your Information

We may use information to:

  • Process orders
  • Process payments
  • Fulfill and deliver purchases
  • Send order confirmations
  • Provide shipping and tracking updates
  • Provide customer support
  • Process returns and refunds
  • Prevent fraudulent transactions
  • Improve our products and services
  • Improve website performance
  • Personalize your shopping experience
  • Send marketing communications where permitted
  • Comply with applicable legal obligations

5. Cookies & Tracking Technologies

Our website may use:

  • Cookies
  • Pixels
  • Analytics technologies
  • Advertising technologies
  • Similar tracking technologies

These technologies may help us operate our website, remember preferences, understand website usage, measure marketing performance, and provide more relevant advertising where permitted.

You may be able to manage certain cookie preferences through your browser or available website privacy controls.

6. How We Share Information

We may share necessary information with companies that help operate our business, including:

  • E-commerce platforms
  • Payment processors
  • Shipping companies
  • Logistics providers
  • Customer service providers
  • Analytics providers
  • Advertising and marketing providers
  • Fraud prevention providers
  • Technology service providers

We may also disclose information when reasonably necessary to comply with applicable laws, regulations, court orders, or lawful government requests.

7. Marketing Communications

If you choose to receive promotional emails from Tosavela, we may send:

  • New product announcements
  • Promotions
  • Special offers
  • Shopping recommendations
  • Brand updates

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in our marketing messages.

8. Data Security

We use reasonable administrative, organizational, and technical safeguards designed to protect personal information.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

9. Data Retention

We retain personal information only for as long as reasonably necessary for purposes including:

  • Order fulfillment
  • Customer service
  • Accounting
  • Fraud prevention
  • Legal compliance
  • Dispute resolution

10. Your Privacy Rights

Depending on where you live, applicable privacy laws may provide certain rights relating to your personal information.

These may include rights to request:

  • Access
  • Correction
  • Deletion
  • Copies of information
  • Restriction of certain processing
  • Withdrawal of certain consent
  • Opt-out from certain marketing or advertising activities

Rights vary by jurisdiction and may be subject to legal exceptions.

11. International Customers

Because Tosavela serves customers internationally, personal information may be processed in countries other than the country where you live.

Where required, we take reasonable measures to handle such information in accordance with applicable privacy laws.

12. Children's Privacy

Our services are intended for customers who are legally permitted to make online purchases.

We do not knowingly collect children's personal information in violation of applicable law.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

The latest version will be posted on this page together with its updated date.

14. Contact Us

If you have questions regarding this Privacy Policy or would like to submit a privacy request, please contact:

support@tosavela.com