At Tosavela, we want you to shop with confidence.
If you are not satisfied with an eligible purchase, you may request a return within 30 days of delivery.
Return requests must be submitted within 30 days after your order is delivered.
To qualify for a return, the product must generally:
Returns may be accepted when:
Before sending a product back, contact:
Please provide:
After your request is reviewed, we will provide return instructions where applicable.
Please do not send products back without receiving return instructions first.
Tosavela Covers Return Shipping
If the return is caused by our error, such as:
we will provide an appropriate solution and may cover reasonable return shipping costs where applicable.
Customer Covers Return Shipping
For returns caused by personal reasons, including:
the customer is generally responsible for return shipping costs unless otherwise required by applicable law.
If you would like another color, style, or product, please contact our support team.
Depending on stock availability, we may recommend returning the original item and placing a new order.
After your approved return is received and inspected, we will notify you regarding the status of your refund.
If approved, the refund will normally be issued to your original payment method.
Please allow additional time for your bank, credit card issuer, or payment provider to process the refund.
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.
Provide clear photographs showing:
This information helps us review your request efficiently.
Products may not qualify for return if they:
Nothing in this policy limits consumer rights provided by applicable law.
For return questions:
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